Terms of service

Welcome to Panache & Co. By accessing or using our website (thepanacheco.com), you agree to be bound by the following Terms of Service. Please read them carefully before using our services.

1. Overview

These Terms govern your access to and use of the website and any purchases made through it. If you do not agree with any part of these Terms, you may not use our services.

2. Eligibility

To use our site and place orders, you must be:

  • At least 18 years old
  • Capable of entering into legally binding contracts

3. Products & Orders

  • All products are subject to availability.
  • We reserve the right to limit the quantity of items purchased per person or household.
  • Prices are listed in GBP and include VAT where applicable.
  • We reserve the right to refuse or cancel any order for any reason, including suspected fraud or pricing errors.

4. Custom & Made-to-Order Pieces

  • Custom and engagement rings are non-refundable once production begins.
  • You are responsible for reviewing design confirmations, CADs, and size details before approving production.
  • We offer two complimentary resizing and polishing services on custom rings, subject to terms.

5. Returns & Refunds

Please refer to our Returns & Refunds Policy for full details.

6. Intellectual Property

  • All content on our website — including designs, text, logos, images, and product photography — is the exclusive property of Panache & Co and protected by copyright and intellectual property laws.
  • You may not copy, reproduce, or distribute our materials without written permission.

7. Pricing & Payments

  • We accept all major credit and debit cards via Shopify Payments.
  • Prices may change without prior notice.
  • Discounts and promotional offers cannot be retroactively applied to previous orders.

8. Accuracy of Information

  • We strive to ensure all information on our website is accurate, current, and complete.
  • We do not guarantee that all descriptions, images, pricing, or availability details are error-free.
  • We reserve the right to correct errors and update information without prior notice.

9. Third-Party Services

Our website may include links to third-party tools or services (e.g., payment processors). We are not responsible for the practices or content of these providers.

10. Limitation of Liability

Panache & Co shall not be liable for any indirect, incidental, or consequential damages that result from:

  • Use or misuse of our products or website
  • Errors or omissions in product listings
  • Delays in delivery due to unforeseen circumstances

Our total liability for any claim shall not exceed the amount paid for the product.

11. User Conduct

You agree not to:

  • Violate any laws or regulations
  • Use our website for fraudulent purposes
  • Attempt to interfere with our systems or operations

12. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the UK courts.

13. Modifications

We may update these Terms from time to time. Continued use of the website after changes means you accept the revised Terms.

Contact Us

If you have any questions about these Terms, please contact us.