Privacy policy

Last updated: October 15, 2025

At Panache & Co, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website and make a purchase.

1. Information We Collect

We collect personal information that you provide when you:

  • Make a purchase
  • Subscribe to our newsletter
  • Fill out a form (e.g., engagement ring inquiry)
  • Contact us by email or social media

This may include:

  • Name
  • Email address
  • Billing & shipping address
  • Phone number
  • Payment details (securely processed via Shopify or third-party gateways)

We may also collect non-personal data like IP address, browser type, and device information for analytics and site performance.

2. How We Use Your Information

Your information may be used to:

  • Process and fulfil orders
  • Send order confirmations and service-related messages
  • Improve our website and shopping experience
  • Send marketing emails (only if you opt-in)
  • Detect and prevent fraud

We do not sell or rent your personal data to any third parties.

3. Cookies & Tracking

Our website uses cookies and similar technologies to:

  • Maintain cart and account session information
  • Understand browsing behaviour
  • Provide personalised product suggestions and ads

You may disable cookies in your browser settings, but doing so may affect site functionality.

4. Sharing Your Information

We may share your data with trusted service providers including:

  • Payment processors (e.g., Shopify Payments)
  • Delivery partners & logistics services
  • Email marketing platforms (if subscribed)
  • Analytics tools (e.g., Google Analytics, Meta Pixel)

All service providers are required to protect your data according to applicable laws.

5. Data Storage & Security

  • All data is stored securely on encrypted servers.
  • Payment information is never stored by us and is processed through PCI-compliant gateways.
  • We adopt security practices to protect against unauthorized access.

6. Your Rights

If you are based in the UK or EU, you have the right to:

  • Access the data we hold about you
  • Request correction or deletion
  • Withdraw consent for marketing
  • File a complaint with your local data authority (e.g., ICO in the UK)

7. Children’s Privacy

Our services are not intended for individuals under 16 years old. We do not knowingly collect children’s data.

8. Updates to This Policy

We may update this policy from time to time. The “Last updated” date at the top reflects the latest revision.

9. Contact Us

If you have any questions regarding this policy, contact us:

📩 Email: hello@panacheandco.com
📍 Business Address: 88-90 Hatton Garden, London, ENG, EC1N 8PN, GB